FAQ

- frequently asked questions -

Below you can find answers to some of the most common questions I get asked. If there’s something else you would like to ask – please get in touch.

Can I wear makeup

If you want to wear makeup, please wear waterproof makeup for your swim session, as you will be in the pictures too! (However if you would rather not be photographed, please do let me know on the day, as opposed to hiding behind your baby!!).

What can my child wear?

Your child can wear their normal swimwear. However the brighter the swimwear the better, as this can result in lovely vibrant pictures.

Can I get siblings together?

Its fine with me, You will need to ask the swim instructor before the day of the shoot, if this is logistically possible, however if you mention on the consent form when the other sibling swam I can try and match the pictures up and offer a joint montage image with some pictures from each session out onto one montage.

Can I have an underwater picture with my child?

Yes this should be possible, however please try not to exhale air out of your nose whilst underwater as its really not a good look!! Smiling underwater with eyes open, looking serine is not easy! You may want to practice!!

How and when can I view my images?

Photos can take up to three weeks to be edited and will be uploaded onto a password protected gallery for you to view.

You will be sent an email with details of how you can view your pictures once they are ready. Please keep an eye on your spam box, because it’s quite common for the emails to go there.

Also keep an eye on my Face book page, as updates will be posted on there.

I’ve lost my password/didn’t receive my password

Please contact me via email and let me know which school you swam with, the day and the time of your lesson and I will resend you your password link.

I can't see my pictures.

Please contact me via email and let me know which school you swam with, the day and the time of your lesson and I will check your password.

How do I order photos?

Please make purchases through your viewing gallery. Use your password to log into your viewing gallery. Click on an image that you would like to purchase. A tab with products and prices should appear. Please select the product that you wish to purchase and add it to your basket. Then follow prompts to payment.

How does the digital download work?

A digital download enables you to purchase a copy of the image which can be downloaded direct to your computer, and can be used multiple times. (However the photographer still retains the copyright so the image can’t be used for commercial gain/ advertising or profit of any kind.)

Once payment has been made, you will receive a payment confirmation message, and on this will be a ‘download now’ tab. You will need to click this to activate the download. The Download tab will be active for 7 days after the purchase has been made.

If you have missed this deadline, please email me with details, and I will try and reactivate it.

Why are there images of other children in my gallery?

When you completed your consent form, you must have ticked the box to say you were happy for your child’s images to appear alongside others in their class. If you have changed your mind, and would like a private gallery, please let me know, and I will rectify this.

I’ve missed the deadline, my gallery has expired!

Please contact me via email and let me know which school you swam with, the day and the time of your lesson and I will try and reload your gallery.

Resolution and Quality of Image

Resolution and Quality can vary image to image, but generally depends on how much editing and cropping has taken place.

Damaged or non-received items

Please contact me ASAP if you have had any problems in receiving your items, and I will try to rectify this.

Are you DBS checked?

Yes! I have been DBS checked.

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